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Umwelt-Service Mannert

Customer portal for data disposal

B2B application for waste management

Background Information

documentus Bayern is a specialist for data security - from creation to destruction, at the highest level. This is guaranteed, among other things, by the use of GPS data, video surveillance and container scans. The complete obligation to provide evidence requires a high level of documentation quality and numerous certifications, which must be accessible to customers at all times.

Solution

In cooperation with documentus Bayern, tresmo developed a responsive web application that provides customers with convenient, user-role-based access to their documents. The existing ERP system was extended with an API interface and connected to the new online offering.

Benefit

Significant reduction in telephone service calls due to a contemporary online service tool that can be accessed by customers at any time across all device classes. Improved customer satisfaction through greater transparency at the "customer interface".